Crisis Response; Why walk when you can sprint?
There's an obvious answer to this slightly obtuse question; of course I want to sprint. I often read about the speed of a response being the most important factor in setting the conditions for an effective response to crises; I'll leave that argument for another day but needless to say, if my very quick response was something akin to old Two Jags, aka “punchy” John Prescott, when confronted by paparazzi I'd say that I've not really achieved the affect I wanted. Like I said, I’ll park this for another day. Aside from my petulant nit-picking above I think we all know that speed of response is as critical as the quality of response. This is the Holy Grail of crisis response and in an environment where we don’t necessarily have all the information and with competing priorities this isn’t easy to achieve. In most organisations we rehearse, we plan, we exercise and we try and think about the nitty gritty, the detail and the minutia in advance to fre...
